Due to COVID-19, usual processing and delivery times have increased. Thank you for your patience and understanding.

Before you order:

• Each lighting is handcrafted in-house and have varying lead times

• All orders ship from Los Angeles, California via USPS or UPS

• For expedited shipping options, please contact us for more details

• Due to size, the glass globe for the Lynea 48" & Lynea 60" ship separately

• Lynea 48", 60" and Wired ship via USPS Priority Mail

• If you'd like to place a bulk order, contact us to have a custom Invoice created for accurate shipping costs and lead time

• International orders are subject to local taxes and duties fees and are the responsibility of the purchaser

• You may select the preferred payment method at checkout

• We accept secure payments via Credit Card or Debit Card, Shop Pay, Google Pay and PayPal

• We accept all major credit cards: Visa, MasterCard, Discover, American Express

*Additional exchange fees may apply if currency is other than US dollars

Firstly, thank you so much for your support in our work! With your help, we are striving to reimagine handcrafted and redefine the role of manufacturing.

• Carriers such as USPS and UPS are currently experiencing significant delays as they are overwhelmed with an increase in online orders and Covid-19 restrictions. Packages shipped via USPS are taking up to 10 business days longer than the normal 2-5 business days to be delivered.

• We ask for your patience as we work thru the pandemic together. At this time, all packages will not be considered "lost" until 15 business days from last tracking update.

• To track your order's progress, please click the link: Track My Order

• Feel free to contact us at info@humanhome.co">info@humanhome.co with any questions or concerns.

Due to the impacts of COVID-19, processing time has increased.

• Current lead time is 5-8 business days or noted otherwise under the product's description
• Bulk order lead time range between 2-5 weeks

Due to the impacts of COVID-19, delivery times have increased.

• We ship domestically via UPS and USPS

• For expedited shipping options, please reach out to us for more details
• Due to size, the Lynea 48” & Lynea 60” are shipped in 2 parts. Glass globes ship via USPS First Class Mail

• All international orders are subject to local taxes and duties 

• We currently ship to Canada and Mexico

• Due to COVID-19 restrictions and transit delays, we've paused all other international shipping with plans to continue by mid-2021

• If you have any questions or concerns, please contact our support team info@humanhome.co" style="background-color: rgb(255, 255, 255);">info@humanhome.co

• All international orders are subject to local taxes and duties fees and are the responsibility of the purchaser

Due to the impacts of COVID-19, delivery times have increased

• Within the US, current transit times range between 5-10 business days via USPS and 4-7 business days via UPS Ground

• Tracking details are automatically sent once an order ships

• We are unable to make any changes to an order once shipped

• If there is any problem with your order, contact info@humanhome.co">info@humanhome.co immediately for assistance

• To make changes or cancel an order, please contact info@humanhome.co">info@humanhome.co

• Once an order ships, we are unable to make any changes

• To check the status of your order, click on the following link: Track My Order

We believe in quality because anything worth doing, is worth doing right

• If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery

• We do not cover return shipping & handling for international orders

• To be eligible for a return, your order must be received in the new/unused condition

• As of December 2020, a return fee of $8.50 will be deducted from the total refund

• All shipping fees are nonrefundable

• Once your return is received and inspected, the refund will be initiated to the original form of payment within 5-7 business days

• Depending on your card issuer's policies, funds may take additional time to become available

• We are passionate about creating quality products that do not create any unnecessary waste and get better with time
• For the life of the product, if any part becomes non-functioning or defective, we will either repair or replace it
• Our warranty doesn't cover damages caused by accidents, misuse or modifications, and does not cover cosmetic wear, the globe or consumables such as light bulbs
• Shipping & handling will be the responsibility of the customer
• If you have any issues with your item(s), don’t hesitate to reach out to info@humanhome.co and we will help to identify the problem and/or facilitate a replacement

• Please provide your company's website and/or Instagram to info@humanhome.co to receive more information 

• We look forward to working with you!

• We've limited our customization options to order quantities great than 5

• All custom orders require the creation of a draft Invoice for accurate shipping costs, lead time and applicable fees

• Feel free to contact us at info@humanhome.co" style="background-color: rgb(255, 255, 255);">info@humanhome.co for more details 

• Depending on the fixture, we use a 50W equivalent LED bulb that is roughly 450 lumens

• For more details, please visit the product's page under description for socket and bulb specifications

The following lights have a hardwired option:

• Base

• Gram

• Lamel

• Novel

• Odis

• Odis Pendant

• Standard

• Standard Pendant

• We recommend a maximum bulb wattage is 7W LED or 60W incandeequivalent.

• The Level Plug Lamp is smart bulb compatible

• All other fixtures are not smart bulb compatible

• Our Homer - A Table Lamp and Hall Bookend offers a full-range dimmer switch

• To view globe installation instructions, please click the following link: Globe Installation

• We have replacement 5" and 6" globes available for purchase

• We charge $15 for the 5" globe plus $5 for shipping and $15 for the 6" globe plus $10 for shipping

• To place an order, please email info@humanhome.co">info@humanhome.co with your name, light model and shipping address so we can create an order for you

• All our hardwired fixtures are suitable for bathroom installations

• We highly recommend any hardwired light be installed by a professional

• At this time our studio's showroom is not set up for walk-ins 

• At this time we do not offer curbside pickup
  

Humanhome Design Studio
818 North Spring Street
Los Angeles, California 90012

Due to limited operation, please email for quickest response.
We try to respond throughout the day 9am-5pm PST.

GENERAL INQUIRES
info@humanhome.co

ORDER INQUIRES
orders@humanhome.co

PRESS INQUIRES
studio@humanhome.co

VOICE SUPPORT
(323) 909-8007 (We are limiting real-time voice support at this time)