Due to COVID-19, usual processing and delivery times have increased. Thank you for your patience and understanding!

Before you order:

• Each lighting is handcrafted in-house and have varying lead times
• Orders ship from Los Angeles, California via USPS or UPS
• For orders with more than 5 items, we strongly suggest having a custom order created to provide a more accurate shipping quote and lead time
• Orders shipping outside the US may be subject to taxes and duties fees upon delivery

• You may select the preferred payment method at checkout
• We accept secure payments via Credit Card or Debit Card, Shop Pay, Google Pay and PayPal
• We accept all major credit cards: Visa, MasterCard, Discover, American Express

*Additional exchange fees may apply if your currency is other than US dollars

Due to COVID-19, normal processing times have increase

• Lead time is generally 5-8 business days for order quantities less than 5 and an additional 2-5 business days for UPS/USPS delivery (USPS is a bit delayed due to COVID)
• Depending on stock levels, order quantities greater than 5 have a lead time of 2-5 weeks

Due to COVID-19, usual processing and delivery times have increased

• We ship domestically via UPS and USPS
• If you have any questions regarding an order, please contact info@humanhome.co

• Due to COVID-19 restrictions and courier delays, we ​have paused shipping internationally. We​ plan to  begin shipping internationally ​early 2021
• If you have any questions or concerns, please contact our support team info@humanhome.co

Due to COVID-19, usual processing and delivery times have increased

• Current transit times within the US are 7-14 business days for USPS and 3-5 business days for UPS
• Tracking will be provided as soon as the order ships
• Once an order ships, we are unable to make any changes
  
• If there is any problem with your order, contact info@humanhome.co immediately

• Firstly, thank you so much for your support in our work! With your help, we are striving to reimagine handcrafted and redefine the role of manufacturing.
• Carriers (USPS, UPS) are currently experiencing significant delays as they are overwhelmed with an increase in online orders and understaffed due to Covid-19. Analyzing our own data, packages are taking 7-14 business days longer than the normal 2-5 business days to be delivered.
• We ask for your patience as we work thru the pandemic together. At this time, all packages will not be considered "lost" until 15 business days from last tracking update.
• To track your order's progress, please click the link: Track My Order
• Feel free to contact us at info@humanhome.co with any questions or concerns.

• To make changes or cancel an order, please contact info@humanhome.co
• Once an order has shipped, we are unable to make any changes

• To check order status, click on the following link: Track My Order

• We believe in quality because anything worth doing, is worth doing right.
• If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery. To be eligible for a return, your order must be received in the same condition that you received it. 
• As of December 2020, a return shipping fee of $8.50 will be deducted from the total refund.
• All shipping fees are nonrefundable.
• Once your return is received and inspected, the refund will be initiated to the original form of payment within 5-7 business days, minus shipping fees. You will receive the funds within a certain amount of days depending on your card issuer's policies.
• Click the link to start a return: Return Portal

• We are passionate about creating quality products that do not create any unnecessary waste and get better with time. For the life of the product, if any part becomes non-functioning or defective, we will either repair or replace it. Our warranty doesn't cover damages caused by misuse or modifications, and does not cover cosmetic wear or consumables such as light bulbs
• Shipping & handling will be the responsibility of the customer
• If you have any issues with your item(s), don’t hesitate to reach out to info@humanhome.co and we will help to identify the problem and/or facilitate a replacement

• Please provide a company email and/or include Instagram page to info@humanhome.co to receive more information 

• We are not taking on customizations for orders quantities less than 5
• All custom orders require us to create an Invoice to provide a more accurate shipping quote and lead time
• Feel free to reach out to info@humanhome.co">info@humanhome.co for more details 

• Depending on the light, we use a 7W LED bulb that is roughly 500 lumens
• For more details, please visit the specific lighting's pages for socket and bulb specifications

• We recommend a maximum bulb wattage is 7W LED (60W equivalent)

• At this time, our lights are not smart bulb compatible

• Our Homer - A Table Lamp offers a full-range dimmer option

• To view globe installation, click the following link: Globe Installation

We have replacement 5" and 6" diffusers available for purchase

We charge $10 for the 5" globe and $5 for shipping and $15 for the 6" globe and $10 for shipping

To place an order, please email info@humanhome.co">info@humanhome.co with your name, light model and shipping address so we can create an order for you

• Our hardwired and wired lights are suitable for bathroom installations
• We highly recommend that any hardwired light be installed by a professional

• Sorry, at this time our studio is not set up for walk-ins or curbside pickup

Due to limited operation, email for quickest response
We try to respond throughout the workweek Mon - Fri from 9am-6pm PST

Humanhome Design Studio

818 North Spring Street

Los Angeles, California 90012

General & Order Inquiries

info@humanhome.co

Press & Partnerships Inquiries

studio@humanhome.co