FAQS
Due to COVID-19, usual processing and delivery times may increase. Thank you for your patience and understanding!
Before You Order
- Each lighting is handcrafted in-house and have varying lead times
- Orders quantities greater than 5 pieces require a custom order to be created in order to provide an accurate shipping quote and lead time
- Orders ship from Los Angeles, California
- Orders outside the US may be subject to duties upon delivery
What Forms Of Payment Are Accepted?
When Will My Order Be Processed?
What Is The Usual Transit Time?
We try our best to ship orders as soon as possible. Once your package ships you will receive a confirmation email with your tracking number. If there is any problem with your order, contact us immediately so we can do our best to assist you.
How Can I Make Changes To An Order?
What Is Our Return Policy?
We believe in quality because anything worth doing, is worth doing right. If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery, we'll even cover the return shipping label.
How Do I Start A Return?
How Can I Create A Trade Account?
What Is Your Trade Discount?
How To Contact Us
We try to respond throughout the day Monday - Friday 9am-6pm PST.
Humanhome Design Studio
818 North Spring Street
Los Angeles, California 90012
General Inquiries
info@humanhome.co
Order Inquiries
orders@humanhome.co
Press Inquiries
studio@humanhome.co
Text Support
(424) 296-1388
Voice Support
(323) 909-8007 (Due to limited operation, please email for quickest response)