FAQS

Due to COVID-19, usual processing and delivery times may increase. Thank you for your patience and understanding!

Before You Order

- Each lighting is handcrafted in-house and have varying lead times

- Orders quantities greater than 5 pieces require a custom order to be created in order to provide an accurate shipping quote and lead time

- Orders ship from Los Angeles, California

- Orders outside the US may be subject to duties upon delivery


    What Forms Of Payment Are Accepted?

    - We accept all major credit cards: VISA, MasterCard, Discover, American Express

      When Will My Order Be Processed?

      - Order processing time is 3-5 business days

        What Is The Usual Transit Time?

        We try our best to ship orders as soon as possible. Once your package ships you will receive a confirmation email with your tracking number. If there is any problem with your order, contact us immediately so we can do our best to assist you.

        - United States 2-3 Business Days (via USPS)
        - Canada 5-7 Business Days (via USPS)
        - International 7-14 Business Days
        - Additional taxes, customs and import duties by the local government may apply and not a responsibility of Humanhome

        How Can I Make Changes To An Order?

        - To edit or cancel order, please contact orders@humanhome.co
        - Once your order has shipped, we are unable to make any changes

          What Is Our Return Policy?

          We believe in quality because anything worth doing, is worth doing right. If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery, we'll even cover the return shipping label.

            How Do I Start A Return?

            - Email orders@humanhome.co to receive a pre-paid shipping label
            - Place items in the original packaging and drop-off at your local USPS
            - Once the package has been received, we will send you a confirmation email and start the refund process
            - All refunds will be applied to the original form of payment, excluding initial shipping cost, within 5-7 business days from the date we receive the return

              How Can I Create A Trade Account?

              - Please email us with your EIN number, work email and/or Instagram to info@humanhome.co for verification

                What Is Your Trade Discount?

                - We offer a 15% discount to trade
                - To obtain the discount, please create a trade account with us

                  How To Contact Us

                  We try to respond throughout the day Monday - Friday 9am-6pm PST.

                  Humanhome Design Studio
                  818 North Spring Street
                  Los Angeles, California 90012

                  General Inquiries
                  info@humanhome.co

                  Order Inquiries
                  orders@humanhome.co

                  Press Inquiries
                  studio@humanhome.co

                  Text Support
                  (424) 296-1388

                  Voice Support
                  (323) 909-8007 (Due to limited operation, please email for quickest response)