RETURNS AND WARRANTY POLICY

Returns

  • We offer a return for refund within 30 days from the date tracking shows delivered.
  • All items must be in new and uninstalled condition. Any product that shows signs of wear, installation, or altered from its original condition will not be eligible for return.
  • If an order arrives damaged or defective, please contact support within 7 business days to request a replacement.
  • Upon receiving your product, you have within the 7 business day window to report any damages.
  • All eligible orders will receive a prepaid return shipping label. Please note you must take the package to an authorized drop-off location; pick-up service is not included.
  • We do not provide prepaid return labels for international returns. All return shipping & handling fees are the responsibility of the purchaser. 
  • Returned items must be sent back using the original retail/shipping boxes and include all supplied materials. Any return received outside the conditions of our return policy will not be eligible for a refund.
  • All shipping costs are non-refundable and deducted from the total refund. A flat charge of $9.50 will be deducted for each pre-paid return label.
  • Returns are processed within 5-7 business days of receipt. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. 

INITIATE RETURN

Warranty

We are passionate about creating quality products that do not create any unnecessary waste and get better with time. We offer a One-Year Limited Warranty on our products. Read our full policy below:

  • During the One-Year warranty period, we will repair or replace any defective product that occurred due to a manufacturing defect.
  • This warranty does not cover damages or malfunctions caused by mishandling, incorrect installation, or modifications, and does not cover cosmetic wear, or consumables such as light bulbs. 
  • Damaged shades and globes must be reported to our customer service team within 7 days of delivery. After 7 days, if no damage has been reported, the customer is responsible for purchase of any shade or globe replacement.
  • To be eligible for a warranty claim, the product(s) must have been purchased directly from humanhome.co and be located within the continental US.
  • All shipping & handling fees are the responsibility of the sender. 

 

If you have any issues with your product(s) or would like to begin a warranty claim, don’t hesitate to reach out to support@humanhome.co