Process
Reach out to us
For general inquiries please fill out the form below First Name Last Name Email Have you placed an order with us?Select Yes No Order Number Reason for InquirySelect Reason Customizations Specification sheet UL Certification Bulb and voltage information Installation Other Message Submit
Submit a Warranty Claim
First Name Last Name Email Order Number Reason for ClaimSelect Type Electrical Cosmetic Damaged Message Add Photo or Video Submit
Apply for our Trade Program
Our team is here to help with any project you may be looking to create. Apply for our trade program by filling out the form below. Trade accounts are open only to licensed professionals. First Name Last Name Email Company Select your roleSelect your role Interior Designer Architect Electrical Distributor Home Staging Press Website Message Please submit your EIN or proper licensing documentation if applicable. We collect sales tax in the state of California. If you intend to purchase for resale, you must supply a resale or tax certificate (ST-120). Documentation Sales tax and Resale Submit
Contact us
For general inquiries please fill out the form below First Name Last Name Email Reason for InquirySelect Reason Customizations Specification sheet UL Certification Bulb and voltage information Installation Other Message Submit
Initiate a Return
We offer a return for refund within 30 days from the date tracking shows delivered. See our full return policy below or initiate a return. We will always stand by our products and the precision that goes into them. If you have any issues with a product, please reach out to us. We offer a return for refund within 30 days from the date tracking shows delivered. All items must be in new and uninstalled condition. Any product that shows signs of wear, installation, or altered from its original condition will not be eligible for return. Defective or damaged items are only eligible for exchange for the same product on the original order, or store credit. Items eligible for refund will be issued to the original form of payment only or store credit will be provided upon request. Discounted products, including all orders placed using a promo code are not eligible for returns or exchanges. Refunds and exchanges are subject to a 15% restocking fee. Defective or damaged items are only eligible for exchange for the same product on the original order, or store credit. Items eligible for refund will be issued to the original form of payment only or store credit will be provided upon request. Returns are processed within 5-7 business days of receipt. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Submit a Repair Claim
First Name Last Name Email Product Name Reason for RepairSelect Reason Electrical Cosmetic Pull Chain Flickering Other Textarea Submit
Quote v4
Email Company Company Website Country/RegionSelect Country/Region United States Canada International Type Commercial Residential Other Estimated Quantity1-10 Quantity 10+ 50+ 100+ CustomizationColor / Material Size Increase / Decrease Other Comments File Submit
Lahm 06 v2