If you are able to complete your order, we ship to your region. If you are unsure, reach out to a team member at customercare@humanhome.co

If tracking has not moved from its location for several days, reach out to a team member by using the contact form below or emailing: customercare@humanhome.co

Begin by reaching out by using the contact form below or emailing: customercare@humanhome.co

If you order has not shipped - log into your account to change shipping details.

If your order has shipped - We are unable to make any changes to the delivery address. However, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.

Begin by reaching out by using the contact form below or emailing: customercare@humanhome.co

If your order has not processed we will try our best to accommodate. Reach out by using the contact form below or emailing: customercare@humanhome.co

If for any reason you are not completely satisfied with your purchase, we offer a return for a refund within 30 days. See our full policy here.

A return can be started by logging into your account with the email used to place the order. My Account

We offer a One-Year Limited Warranty on our products. See our full policy here.

Once your return is received, it will be reviewed and processed within 5-7 business days. Please note that refunds can take up to 10 working days to show on your account.

During the One-Year warranty period, we will repair or replace any defective product that occurred due to a manufacturing defect.

Start a repair request here.

All hardwired or surface-mount luminaires are UL Certified for USA and Canada.

Plug-in luminaires or portable luminaires is not UL Certified.

All Surface-mount and Plug-in Luminaires are not damp rated.

We are constantly redesigning and updating our catalog. If you are not seeing a past product, it has been discontinued.

Custom orders require a minimum order of 10. A request can be started by reaching out to our trade support at: trade@humanhome.co

To ensure the longevity and pristine appearance of your Humanhome fixtures, it is recommended to adhere to the following care guidelines:

• To address dust and ensure light cleansing, utilize a soft, damp cloth to delicately pass over the surface. Promptly follow this action with a dry cloth to re-establish its finish.
• Refrain from employing abrasive or acidic domestic cleaning solutions.
• For optimal preservation, shield the product from direct sunlight and excessive heat. Additionally, it is prudent to distance it from moisture, grease, and impurities.

We use a high temperature engineered polymer that has been carefully considered for its light emission properties and its sustainability profile. It is waterproof, durable and creates minimal waste during the manufacturing process.