If you are able to complete your order, we ship to your region. If you are unsure, reach out to a team member at customercare@humanhome.co

If tracking has not moved from its location for several days, reach out to a team member by using the contact form below or emailing: customercare@humanhome.co

Begin by reaching out by using the contact form below or emailing: customercare@humanhome.co

If you order has not shipped - log into your account to change shipping details.

If your order has shipped - We are unable to make any changes to the delivery address. However, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.

Begin by reaching out by using the contact form below or emailing: customercare@humanhome.co

If your order has not processed we will try our best to accommodate. Reach out by using the contact form below or emailing: customercare@humanhome.co

If for any reason you are not completely satisfied with your purchase, we offer a return for a refund within 30 days. See our full policy here.

A return can be started by logging into your account with the email used to place the order. My Account

We offer a One-Year Limited Warranty on our products. See our full policy here.

Once your return is received, it will be reviewed and processed within 5-7 business days. Please note that refunds can take up to 10 working days to show on your account.

During the One-Year warranty period, we will repair or replace any defective product that occurred due to a manufacturing defect.

Start a repair request here.

All hardwired or surface-mount luminaires are UL Certified for USA and Canada.

Plug-in luminaires or portable luminaires is not UL Certified.

All Surface-mount and Plug-in Luminaires are not damp rated.

We are constantly redesigning and updating our catalog. If you are not seeing a past product, it has been discontinued.

Quotes are valid for 3 months from reception. Beyond this timeline, prices and availability are subject to change.

Custom orders require a minimum order of 10. A request can be started by reaching out to our trade support at: trade@humanhome.co

If your lamp shade has silver magnets on the rear side of the product, it will adhere to the backplate once you place it over the socket.

However, our newest products use a twist-fit method to secure the lamp shade to the backplate. Please click the following links for video tutorials:

Single Bulb Tutorial

Double Bulb Tutorial

All pieces are made to order.

• For standard orders of up to 6 pieces, the typical lead time is 3–6 business days.

• For larger trade orders (6+ pieces), lead time is inquiry-based and may vary depending on current production capacity.

Please contact us directly for accurate timelines on larger quantities.

To ensure the longevity and pristine appearance of your Humanhome fixtures, it is recommended to adhere to the following care guidelines:

• To address dust and ensure light cleansing, utilize a soft, damp cloth to delicately pass over the surface. Promptly follow this action with a dry cloth to re-establish its finish.
• Refrain from employing abrasive or acidic domestic cleaning solutions.
• For optimal preservation, shield the product from direct sunlight and excessive heat. Additionally, it is prudent to distance it from moisture, grease, and impurities.

We use a high temperature engineered polymer that has been carefully considered for its light emission properties and its sustainability profile. It is waterproof, durable and creates minimal waste during the manufacturing process.